Zoom Video Communications, Inc. (or simply Zoom) is an American communications technology company headquartered in San Jose, California. It provides videotelephony and online chat services through a cloud-based peer-to-peer software platform and is used for teleconferencing, telecommuting, distance education, and social relations.
Beginning in early 2020, Zoom's software usage saw a significant global increase following the introduction of quarantine measures adopted in response to the COVID-19 pandemic, but its software products have faced public and media scrutiny related to security and privacy issues. A portion of Zoom's workforce is based in China, which has given rise to surveillance and censorship concerns.
- False Advertising: The app version has several security issues, mostly due to poor encryption practices and services. Zoom presents itself as having "end-to-end" encryption, but it is actually from Zoom servers to Zoom clients and doesn't go both ways. This is misleading and deceptive information, and Zoom employees could face criminal charges if they don't fix it and someone reports it.
- Users who aren't registered on the browser version have to log in every time they have to use it, even if it is within the same day.
- If you accidentally enter your name incorrectly, it can be quite a pain to permanently change it.
- The app and browser versions both crash or kick people out often, leading to several minutes wasted trying to log back in for webcam services. This specifically happens after 24 hours on the computer app.
- Zoombombing, a series of cyber attacks, intrusions and hackings on Zoom servers, has become rampant due to Zoom's sudden influx of usage during the COVID-19 pandemic, and Zoom has done nothing to fight or prevent it, even if they claim they have tried to do so and have the resources to combat, which is another example of Zoom’s false advertising around its security measures.
- The app version will suffer over bad connection if used on a Chromebook, even when the wifi connection was good.
- The software's ironic "Zoomer School" and "Zoom University" fandoms, consisting of high school and college students who have to use it, has spawned several fun memes and online content.
- It's slightly better than Microsoft Teams because of how much more accessible it is.
- The usage of custom backgrounds for your webcam, for fun or for privacy protection, is unique and fun, as are its new face filters. (These can be glitchy sometimes though.)
- It has been very useful during the COVID-19 pandemic.