User:DeadPixel/sandbox/Xfinity

Comcast Cable Communications, LLC, doing business as Xfinity is a service that was established in 1981 and received its name in February 2010. Their services include cable internet, cable TV, home automation and security, and mobile and residential phone. This page will focus on Xfinity's internet service.

Why It Sucks

 * 1) Terrible customer service. Some specific cases of poor customer service include:
 * 2) One person was put on hold and while he was on hold, the customer service center had closed for the day, yet nobody bothered to tell the customer. As a result, he was on hold for 3 hours.
 * 3) A customer by the name of Lisa Brown called to downgrade her cable package and was offered an upgrade that she denied. On the bill she got after this call, her name was changed to "Asshole Brown". Thankfully, the employee responsible for this was fired and Brown was compensated with a refund for two years of her service as well as an additional two years of free service.
 * 4) One customer called saying that he wanted to cancel his service and the representative he talked to refused to comply with the request. The customer actually recorded this call and it went viral.
 * 5) In 2008, Comcast sent many of their customers in Galveston, Texas bills and collection notices for unreturned equipment that was destroyed by Hurricane Ike.
 * 6) In 2006, they implemented measures to send forged TCP RST packets, which disrupted multiple protocols used by peer-to-peer file sharing networks, preventing Comcast customers from uploading files online.
 * 7) There have been reports of some contractors committing crimes on the job, some of which include sexual assault and murder attempts.
 * 8) In November 2020, they announced plans to impose 1.2TB data caps in more than a dozen states. It doesn't help that this was during the COVID-19 pandemic, a time where many people had to rely on the internet for important tasks.